CUSTOMER SERVICE & SHIPPING
Shipping services and time frames:
$8.99 Standard Shipping (4 - 6 Business Days)
$12.99 Express Shipping (1 - 2 Business Days)
Free shipping on all orders over $99 AUD
At this stage Bright New Smile ships within Australia only.
All orders placed (other than those placed for express shipping and in peak periods) will be dispatched from our warehouse within 3 business days.
Express delivery will be dispatched within 1 business day.
In peak periods, please allow for up to 6 business days for dispatch.
Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.
We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
In the event that a product is lost in transit, BNS will help as much as is reasonably necessary to trace a missing parcel.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc.
If a package is returned or rejected, the customer will need to email email@example.com to arrange redelivery and will also have to pay for all postage costs.
If you’re not 100% satisfied, BNS will provide you with a full refund (excluding shipping costs). If you are not satisfied with your product, please read our Terms and Conditions and contact our Customer Service team.